OnePurpleDeer.com has compiled a list of frequently asked questions. These are questions we’ve answered via email over the years. Most of your questions can be answered here however if you don’t find it here feel free to contact us via our contact page. We do recommend that you look over our FAQ’s first though.
Please Note: OPD is short for OnePurpleDeer.com
Do I have to make pay in full up front?
No. Only 50% of the total cost of The Project is required before we will put your project in the design queue to begin work. For websites and blogs clients only that opt to make monthly donations the amount that is required is $150.00 setup fee plus their 1st month donation. The $150.00 is non-refundable.
What types of payment options do you accept?
We accept most USD payment types. Our payment portal is powered and secured by PayPal.
I’m not a, Church, or Ministry; I'm not even a Christian can I still submit my project for consideration by OPD?
Most Definitely! We work with and consider projects from businesses and individuals from all walks of life. We do however reserve the right at our own discretion to refuse to do business with any person, business, ministry, church, or entity that we deem is offensive, contradicts our beliefs, infringe on our religious rights, or promote images and/or philosophies that we deem unsuitable.
Are any contracts required?
Yes. We have an agreement that maps out the project relationship. It’s called the “Project Agreement”. It has been our experience that everyone works better when things are spelled out in a detailed format so that there are no or few surprises.
Why is most of OPD's communication done through email?
Because phone consults cut into precious design time, OPD find its more efficient to communicate via email. I do however offer phone consults when necessary. Otherwise, OPD is happy to answer the questions you may have free of charge via email.
How long will it take from the time I send OPD my content till when my project will be complete?
It depends on your project. For Non-Complexed print designs it can take as little as a day or two. For 100 page and above or very complexed websites it can take as long as 60 days. When we contact you once your project has been accepted we will go over the timeline. Be sure to note the timeline does NOT include how long it takes for you to get content to us (as this oftentimes is what holds up a client’s from being completed in the projected time frame).
Can I get my money back?
If you have placed an order and change your mind after you have sent payment and before work on your design has begun, then we will gladly send a refund minus any PayPal processing fees. Once work has begun on your project, you will be notified by email that work has begun at that time All sales are final and no refunds will be given.
Print & Banding Questions
What is Branding?
A brand is the idea or image of a specific product or service that others connect with you. Branding is what consumers, parishioners, visitors, or clients identify your image, church, idea, cause, product, or service by. By using branding effectively you can cause your audience to know your image before they actually know you. Churches, Ministries, and Non-profits can even benefit from using branding it can help separate you from the rest. This is most commonly achieved through logo design.
Does OPD only design Print Products Or Can you print them too?
OPD primarily is a design only business. But if a client wants printing we will be happy to accommodate them for an additional fee. It is possible to get a complete price for printing and design at the time your project is accepted.
Does Email come with my website or blog?
Yes. Blogs come with 3 primary email addresses. Websites can have up to 100 at no additional cost depending on the type of website.
How can my email be accessed?
Emails are setup to be accessed two ways:
- through an online portal
- through email forwarding to another email address of your choosing.
For both options OPD will set it up for you.
Can our email be set up through outlook or outlook express?
Yes, OPD will give you detailed instructions on how to set up outlook to work with your email account. These instructions can also be used with most email carriers.
Website & Blog Questions
What is hosting?
Hosting is a technical way of saying where your website/blog will be displayed. If you don’t have a host to display your website/blog you will have no way for your visitors to see your website/blog. There are free hosting services however many of them limit your space, options, and flexibility. It is better to go with a paid host to have more control over the design and options for your website/blog. There are many paid website hosts at varying price ranges. The key is reliability. Find a host that provides strong reliability. Here at OnePurpleDeer.com we are kinda biased to our hosting services but there are many reliable services out there.
Can I host my website with someone else?
Yes, though any website/blog not hosted by OPD must be paid in full before the site will be release for uploading to your host. OPD highly recommends having your site hosted and designed by OPD in order to fully benefit from our services you need to use our servers. This lets us easily troubleshoot any problems if they arise, make updates, add upgrades, etc.
What is a Domain Name (DNS) registrar?
A domain name registrar is an organization or commercial entity that manages the reservation of Internet domain names. They are accredited (very official) and manages the domain name in accordance with the guidelines of the designated domain name registries. These registries require fees and they have nothing to do with your hosting fees. In essence you could own a domain name for years paying your yearly fee and don’t have hosting or a website or blog. OPD goes through these very official entities to register your domain name. The fee that is required is $35.00 per year. You pay for your domain name every year. Although the fee is paid through OPD they don’t go to OPD the are paid to the domain name registrar.
What is a Domain Name?
A domain name is what your site will be called or a better way of putting is the address in which to find your site. For example our site address is http://onepurpledeer.com. Once a client has selected a domain name and selected their extension .com,.net,.org,.info,.us,.club,.name,.ninja,.guru,.social.,.me,.co,.io it costs $35.00 to register that name and extension. It can take around 48 hours before the new domain name is registered (visible when you type in address).
Will my website/blog work on mobile devices?
Yes. In some rear occasions however there have been a device or two that have had trouble and we work diligently to resolve the issue if it can be resolved.
Do we send you photos and graphics to use for the website or do you provide us with them?
We do most of the graphic design creation with our own graphics. This allows us to maintain the high quality of the website look offering extremely high quality designs and layouts. HOWEVER, if you have certain photos and/or graphics you want to be a part of the website, there is a place in the content form you fill out where you can submit them to us, and we will do our best to integrate them into the site somewhere. There is no guarantee though that all the graphics or photos you provide will be used in the actual layout of the site.
Can I add/change things to my blog design in the future?
Yes. Even if you have OPD’s extended maintenance plan you can make changes to your blog/website yourself at anytime. However you may not alter any design layout or graphics that we’ve created without our permission first.
What kind of support do i get for my website/blog?
If OPD is not hosting your website/ we do not offer support, maintenance or updates.
If your website/Blog is hosted by OPD you have 2 options:
- Standard Maintenance– Standard maintenance is included with all website/blog projects that are hosted by OPD. It includes monthly updates to CMS management software, security updates, and plugin updates.
- Extended Maintenance– Extended Maintenance is a paid plan that entitles website/blog clients hosted by OPD to the Standard Maintenance as well as:
- Minor website content changes, updates or support via email
- General phone support, consulting 4 times per year 1 hour each
- Uptime Monitoring– Check your site periodically to be sure that it is up and running smoothly
- Full backup and up to 3 restorations of your website/blog a year.
- Database optimization and repair, which keeps your website/blog running faster and more efficiently
- Broken Links Scan- perform a monthly scan for broken links on your website and fix them, if the link is still active. It not we will report them to you.
- Update plugins as new versions are released (twice monthly)
- Monthly Review your website/blog to ensure that you are posting and tagging correctly and offer gentle reminders if you are not.
- Clear your spam comments which can slow down your blog overall
- XML sitemap generation
What does 'Software & Security Updates' mean?
Updates are only for OnePurpleDeer.com hosted blogs and websites. OPD periodically updates the software that is used to support new features and add more security. You will receive all updates to your content management software for free! This includes the frequent security updates that come out and we do it for you. This helps to discourage hacking.
What if I want to transfer my website/blog to OnePurpleDeer.com
We would be happy to help you with the transfer process. Click here for information
If I choose to have OPD makeover my website/blog will I lose anything?
In most cases nothing will be lost. However we strongly recommend that you make a back up of your site before work begins. We can assist in you contacting your host to provide this backup.
Ok my website/blog is up and running, now what?
For websites or blogs not hosted by OnePurpleDeer.com you will need to contact your webhost for details.
For websites or blogs that are hosted by OnePurpleDeer.com we will create an account for you. Once your account has been created you have access to rich backend features that will help you update, edit, and change your site as needed. At anytime that you need support you can reach us through our support system.
Do I own my website or blog?
Well first things first, it is our intention that you never have a reason to transfer your site elsewhere. But on those rare such a decision arises all the content on the site that you’ve written, and you’ve collected is yours.
The graphics and content that we have created as well as the layout are ours and cannot be taken with you until a period of 2 years is over and any outstanding balances have been paid. There is a very valid reason for this. We have a very unique pricing system, and it has been our experience that some less scrupulous people have take advantage of our pricing system and take all our hard work, and then leave soon after we’ve completed their designs. Thus this is a way of protecting ourselves from those who take our services and run.
Once 2 years have passed and any outstand balances have been paid, you are free to take your design and any graphics we have created for you and do as you choose with them.
I need to change something on my purchased design; do I have to pay for a whole new one?
Maybe, depending on the extent of your changes. Text and color modifications can be made at minimal costs to no cost; however something more detailed or elaborate may have a cost associated with it.
OnePurpleDeer is a Christian owned and operated business. From being to end one on one personal client care enables OPD to customize its services to your needs. Learn more about us
Sales Information: Mon - Fri, 9 am - 06:30pm
Tech Support: Mon-Sat, 9 am - 11:30pm